This Privacy Policy explains how Quick Global Infotech Bilişim ve Sanayi Ticaret A.Ş. ("Quick Global Infotech", "we", "us") collects, uses, stores, and protects personal data when you use the Quick AI Chat application (the "App") for Bitrix24. By installing, accessing, or using the App, you ("Customer", "you") agree to the practices described in this Policy.
This Policy applies to all personal data processed by the App in the course of providing WhatsApp-to-Bitrix24 integration services, including messages, phone numbers, and user credentials exchanged between Meta (WhatsApp), Bitrix24, and end customers.
We process personal data under the following legal bases (GDPR Art. 6 / KVKK Art. 5):
We do not sell your personal data. We do not use your message content for advertising or for training any general-purpose AI model.
We retain personal data only for as long as necessary for the purposes described above.
| Data Category | Retention |
|---|---|
| Conversation logs (WhatsApp message history) — active subscription | 90 days rolling window, then automatically deleted |
| Conversation logs — after account becomes inactive or uninstalled | 60 days after deactivation, then automatically deleted |
| Account profile (name, email, phone) | For the life of the account, plus any period required by Turkish tax law |
| Billing records and invoices | 10 years (Turkish Tax Procedure Law) |
| Integration credentials (OAuth tokens, API keys) | Deleted immediately upon uninstall or Customer request |
| Application and security logs | 7 days rolling window |
After these periods, data is deleted or anonymized. You may also request earlier deletion via the contact details above, subject to any overriding legal retention requirements.
All customer data is hosted on servers physically located within the Republic of Türkiye, in the Datacasa data center (Başakşehir, Istanbul). Data does not leave Türkiye for storage purposes.
Certain processing necessarily involves international transfers to our sub-processors described in Section 7 (e.g. Meta servers for WhatsApp delivery, AI provider servers when you enable AI replies). Those transfers are governed by the sub-processor's own safeguards and, where applicable, Standard Contractual Clauses.
The App relies on the following independent services. Your use of the App means your data may be processed by each of them for the specific function described.
| Sub-Processor | Purpose | Data Shared |
|---|---|---|
| Meta Platforms Ireland Ltd. (WhatsApp) | Sending and receiving WhatsApp messages | Phone numbers, message content, template data |
| Bitrix24 (your own portal) | CRM integration, Open Channel routing | Messages, contact fields, OAuth tokens |
| OpenAI, Google Gemini, Anthropic, DeepSeek (optional) | AI-generated reply suggestions — only if you enable | Incoming message text and the system prompt you configured |
| Baileys (open-source library, local) | WhatsApp Web protocol client — runs on our own servers | None transferred externally |
| Datacasa (Istanbul data center) | Physical hosting infrastructure | Encrypted storage of all application data |
No system is 100% secure. In the event of a personal data breach that is likely to result in a high risk to your rights, we will notify affected Customers without undue delay and in accordance with KVKK and GDPR notification requirements.
Under KVKK (Türkiye) and GDPR (EU), you have the right to:
To exercise any of these rights, email info@quickinfotech.tr. We will respond within 30 days (or sooner, where legally required).
The App is a B2B product intended for professional use. We do not knowingly collect data from individuals under 18. If you believe we have inadvertently collected such data, contact us and we will delete it.
The App's web panel uses only essential cookies required for authentication (session cookies) and for storing your language and theme preferences in the browser's local storage. No advertising or third-party tracking cookies are used.
We may update this Policy to reflect changes in our practices, applicable law, or the services we offer. Material changes will be announced in the App and by email at least 14 days before they take effect. The "Last updated" date at the top of this page always reflects the current version.